Animal Tracker
1 Pond Lane, Bentfield Road,
Stansted. Essex. CM24 8JG.
Tel: 01279 219777
Email: info@animaltracker.co.uk

©2018 all rights reserved.
Animal Tracker is a trading name of
PeddyMark Limited.

Animal Tracker registration for dogs.Animal Tracker registration for dogs

What should I do if my pet is missing?

Please inform Animal Tracker as soon as possible if your pet goes missing.  The best way to do this is by logging into your account and clicking the 'Report Missing' button in your pet's record. Check your contact details are up to date.

If someone has found your pet and enters the microchip number into the search tool on our database, or on another UK compliant microchip database, it will confirm that they are registered to Animal Tracker.  Depending on the privacy settings you have selected, either a number of different contact details will be visible or there will be a note for the finder to contact the Animal Tracker team.  You will have the option to amend these privacy details enabling the finder of your animal to contact you directly.  If the person doing the search has an authorised account with us they will be able to view full details.

The pet's microchip number will be sent to the network of Scanner Angel microchip scanners.  If your pet is found and scanned with one of these it will recognise they are listed as missing and will display Animal Tracker's contact number.

Premium Account holders will have access to the following to facilitate a quick reunification with their pet.

  • Alerts sent out by text / email to the local area (option to add in an alternative postcode if the animal went missing from an area different to their registered address).
  • Ability to upload a photo and create missing posters.

If you have a basic account you can choose to upgrade for a one-off fee of £12 which gives you access to these benefits for the lifetime of your pet. 

If you are not in a position to access your online account please call our 24/7, 365 number 01279 219777.  Our customer service team will need to verify all callers before proceeding.  Please have your animal's microchip number at hand.

What to do next....

Contact vets, local charities and rescues to see if your pet has been found or handed in - give them the microchip number along with your contact details.  
To inform your local authority/dog warden please click here
Search the local area.  Animals may become trapped in garages or sheds, so pay particular attention to these.
If you are a dog owner whose pet went missing whilst on a walk, retrace the route, calling / whistling for your dog.
Let your neighbours know so they are aware.
Create and distribute missing posters (if you are a Premium customer you can do this via your account) to local shops, gyms, post offices etc.
Contact your pet insurance provider (if applicable), as they may offer financial assistance and advice on missing pets

Please remember to inform us if you are reunited with your pet via your Animal Tracker account.