You may have been given, emailed or sent a Transfer Code by SMS which will look like any of these "X6W3HEEZ" or "MVPJFG2W" or "P8P64PDJ".
You can use the code you have on the Animal Tracker homepage. There are two boxes and one has the heading Transfer or Registration Code. Enter the code here and then click the arrow to continue. You will be prompted to either log in, (if you already have an account) or if this is your first time on the site you will need to register for an account by choosing either a Connected or Lost & Found subscription. Once you have either logged in or registered you will be asked to re-enter your postcode as a final check that you are indeed the right person for the animal you are trying to take keepership of. Once you have completed these steps, your pet will be in your account and you will be able to see it from the drop down on the left side of your account page titled 'your animals'.
If you are encountering any difficulties, please give customer support a call on 01279 219 777.